Living Tigard - Your guide to everything Tigard

By Todd Clark (Broker/Sales Coach) 503-524-9494

I have to say this ended up being on great inspection and it ended up with my buyer not asking for a thing to be repaired, well because the stuff was just things like light switches that were cracked and other little things that happen with time. They weren't ready to lose this house over the small stuff.

But, half way through this inspection, I heard something that I've never heard before during an inspection, especially one on a vacant home. Knock, Knock, Knock was the sound that came from the front door. I looked at the buyer and the inspector and asked if they were expecting anyone and neither were, so I decided to go answer the door and see who was there.

Much to my surprise, there was this young couple, maybe 25 years old standing there. I asked if I could help them. They said "Yes, we see from your car that you are a Realtor, that is your car right?" I said "Yes, it is, but how can I help?" They said "We have been driving around for an hour looking at homes and the one next door is one that peeks our interest a little and we would like to see it.

Now, I couldn't believe what I was hearing, I do have to admit I've dreamed of buyers finding me like this, but not in the middle of an inspection and not when I'm with another client of mine. I told them I was in the middle of an inspection and my client was here and I couldn't leave at this time. I said "We will be done in about an hour and if you want, I can take your number and give you a call and show you the home then. Would that be alright?"

Now, they said "NO, we will find someone else" WOW! OK. At first I thought this was the greatest gift of the day, but I quickly found out that even if I could have shown the home at that moment, these aren't the type of clients I would work with in the first place. You see I value my time and my clients time. Clearly this young couple didn't, they wanted me to drop my present client and what I was doing to help them this second.

In this business we need to set boundaries for ourselves and this couple wanted me to cross one. I wasn't going to do that and I feel sorry for the agent that does get them as clients because they clearly aren't going to be able to work with anyone else but this client or they will lose them to someone else who does have the time to show them homes at the drop of a hat.

I respect my buyers and I expect them to respect me in return. When I am with them, they are the only clients I have. But, when they want to see something or need a question asked, all I ask is they respect my time as well and understand that they may not get an answer at that exact moment, I may not be available.

Todd Clark - Broker / Sales Coach
Palazzo Realty Group
Phone: (503)524-9494
Fax: (503)622-8739

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©2009 Todd Clark - Knock, Knock, Knock and other things you don't expect to hear half way through an inspection